No matter what scale you have or who you bought it from, it’s our priority to keep your scale system working properly. Our experienced staff will ask you for a few details about your equipment in order to determine which load cell or weigh bar fits your needs. Here’s some helpful information to have available when you speak with a representative or fill out the Request A Quote form online:
Did you purchase your scale system from us?
If so, we can simply pull up your account information and find a replacement part to match your order.
If not, no problem!
We’ll ask you a few questions in order to find the right part. If you are able to provide the information below, it will speed up the process of determining what part(s) will fit the best.
If you can find a part number on the load cell or weigh bar you need to replace, we’ll take it from there and provide available options.
Equipment Type, Make, Model and Year
If you don’t have a part number, we’ll need to know some details about your equipment. We’ll start with the basics, such as the type of equipment you’re using. In some cases, the components are universal and this is enough information to determine what you need. In other cases, we’ll need to work through a few more details.
Depending on the equipment type, make, model and year, we may need more details to ensure proper fit and optimal performance. Our staff will walk through these details with you to make sure you’re getting the correct parts. Here are some common questions we might ask:
Can you see a brand name on your current load cell or weigh bar? Sometimes this information is found on the cable attached to it.
What does the cable plug into? Typically you will see bare wires that connect into a junction box, a connector that screws onto a long junction block, or a plug connector that fits into a DT6 junction bank.
What color is the load cell or weigh bar? What color are the wires connecting to it?
What is the diameter of the weigh bar? This question typically comes up when dealing with grain carts.
Is your faulty load cell or weigh bar less than 3 years old? If so, it may be covered under warranty. If you have your serial number available, we can check for you.