If you need to replace a damaged cable or are interested in upgrading your system to a DT6 junction bank, our experienced staff will ask you for a few details about your equipment in order to get you what you need. Here’s some helpful information to have available when you speak with a representative or fill out the Request A Quote form online:
Did you purchase your scale system from us?
If so, we can simply pull up your account information and find a replacement part to match your order.
If not, no problem!
We’ll ask you a few questions in order to find the right part. If you are able to provide the information below, it will speed up the process of determining what part(s) will fit the best.
If you can find a part number on the cable you need to replace, we’ll take it from there and provide available options.
Connector Type & Cable Length
If you do not have a part number, we will ask about the connection style at the ends of the cable. How many pins does the connector have? Is the other end bare wires, or does it also have a connector? How long is the cable?
Indicator Make and Model
We can also use your indicator’s make and model information to help determine which cables and connections fit your scale system (i.e. Scale-Tec POINT or Digi-Star GT560).